FREE SHIPPING WORLDWIDE!
FAQ
Welcome to the FAQ section, we have curated an assortment of the most commonly asked questions and tried our best to answer them in as much detail and depth as possible so you can get a clear picture of how we operate as a business. Our main priority is to put customer service and relations at the very top of the list to ensure each and every customer has a pleasant and turbulent free experience as browsing through our curated selection of kitchen tools and proceeding to make a purchase is an exciting and somewhat fun process! Knowing your purchase is going to change the way you experience cooking, inspecting your new kitchen gadgets, testing them out, etc!
And we believe that this process should be a smooth and seamless journey! We are constantly striving to ensure that any issues that may arise during the process are promptly taken care of and handled in a matter where our reputation is prioritised over all else! Don't be hesitant to ask us anything relating to the products you have in mind , its a fast and straight forward process that is sure to leave you highly satisfied!
Our email address is admin@FramedPieces.com or use the Contact Form and we will do our best to respond as quick as we possibly can!
General Questions
What is KitchenCraftKing.com all about?
Welcome to KitchenCraftKing.com, your home for life-changing food preparation and cooking utensils that change the way we cook in the kitchen and at the same time embracing sustainability! We're passionate about delivering an ever evolving collection of top-quality kitchen gadgets and utensils that focus on eco-friendliness, time saving, ease of use and saving money to elevate your experience in the kitchen while caring for the planet at the same time!
Discover a captivating archive of the latest and greatest food preparation gadgets that overflow with creativity and will change the way you experience the kitchen! Our team is devoted to bringing you the best in product innovations and cutting-edge designs ensuring a wide range of products that are mesmerizing to your senses.
Should you have any questions please email us at admin@KitchenCraftKing.com or use our Contact Form
What sets KitchenCraftKing.com apart from the others?
At KitchenCraftKing.com we prioritize innovation and creativity coupled with low prices and customer satisfaction! We take pride in offering an extensive range of products that revolutionise the way we prepare and cook food in the kitchen.
Competitive prices and free shipping worldwide ensures that every order placed is sure to receive a great deal! Don't pay overinflated prices that many online stores subject their customers to, KitchenCraftKing.com prefers to keep our customers happy and have them return as regulars instead of charging over inflated prices and hoping people will pay.
Are the colors of the items exactly as shown on the website?
We strive to ensure that the colours depicted on the website accurately represent the actual products in real life. However, please be aware that colours may vary slightly due to differences in monitors and display settings.
Shipping
How long does shipping take?
We understand the excitement of receiving your new kitchen gadgets! For customers in the USA, Australia, New Zealand, UK, and Canada, delivery generally takes 5-10 business days but please refer to the shipping date estimate for the specific items you are seeking to order for a more accurate delivery estimate.
While we strive to deliver your orders as quickly as possible, please note that these delivery times are estimates and not guaranteed. Our priority is ensuring your order reaches you in excellent condition, and we'll keep you informed with tracking details once your new kitchen tools are on the way. Your satisfaction is our utmost concern, and we appreciate your patience as we work diligently to bring the latest and greatest food preparation tools to your doorstep!
Where do you ship your products to?
We ship worldwide!
Will I receive a tracking number with my order?
Yes! The vast majority of orders include a tracking number, as soon as your items are picked up by the carrier you will receive an automatic shipping update complete with a direct tracking link. This allows you to monitor your package's journey from the warehouse directly to your doorstep! However, if you have any additional questions or need personalized assistance, feel free to contact us directly. We're here to ensure your shopping experience is seamless, trouble-free and enjoyable!
Can an order be cancelled after placement?
Once an order is placed, it is usually sent to our warehouse promptly to begin the transportation process. Due to this swift workflow we may not be able to modify the order once it's placed, as it may have already started the shipping process. However, we encourage you to email us and check if any changes are possible. If you need to update your shipping details, kindly inform us as soon as possible before you receive a shipping notification email with your tracking number. Please note that orders already in the shipping process phase cannot be altered. After all we're here to assist you, so don't hesitate to reach out with any inquiries or concerns if you need to!
What happens if the product is damaged on arrival?
If your product arrives damaged, the shipping company is typically responsible for such cases, and it becomes a matter between the customer and the shipping company. However, as a gesture of good faith and to prioritize customer relations, we kindly request that you take photos of the damaged box and item, including a close-up image and an image with the full item in frame and damage visible. Once we receive these images, we will thoroughly assess the situation and promptly get back to you with the appropriate next steps to resolve the issue to your satisfaction. Your trust is essential to us, and we're here to support you throughout the process.
Payment & Security
What payment methods do you accept?
We pride ourselves on accepting a wide variety of payment methods! below are a list of the payment methods we currently accept.
- Visa
- Mastercard
- American Express
- Eftpos
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
For customers in Belgium and The Netherlands we also accept:
- Bancontact
- iDEAL
Is my personal information safe on KitchenCraftKing.com?
Rest assured, your personal information is in safe hands at KitchenCraftKing.com we are proud to be Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant, ensuring a high level of protection for your personal information and online transactions.
Our commitment to your privacy is unwavering, and we prioritize your security above all else!
Shop with confidence, knowing that your data is safeguarded at all times here at KitchenCraftKing.com.
Are the payment methods secure on KitchenCraftKing.com?
Absolutely! Your payment security is a top priority! We employ SSL (Secure Sockets Layer) encryption technology, safeguarding data flow between you and our platform. This means no unauthorized access or meddling by outsiders.
We also take extra steps by using a secure token-based system, eliminating any storage of sensitive information on our servers. This layered approach ensures that your payment methods remain highly secure, providing you with peace of mind as you shop for your new kitchen gadgets.
Contact, Support & Customer Satisfaction
How long will it take for a response if i contact KitchenCraftKing.com?
When you contact us via email, our typical response time is under 24 hours.
However, we're dedicated to going the extra mile and aim to provide you with a prompt reply within the same working-day.
We're committed to making the contact process as smooth and seamless as possible and addressing any questions or inquiries you may have about product listings is a top priority, so feel free and don't hesitate to contact us at admin@FramedPieces.com
What is your return policy?
Simply put, any damaged or defective items will be exchanged or refunded if submitted within 14 days of item being received.
Items lost in transit will be covered at our expense if we are at fault but at the same time shipping companies are responsible for lost packages, worst case scenario contact us and we will do our best to resolve the matter promptly and seamlessly!
For more information visit the refund & shipping policy page, contacting us is not as much trouble as it may seem so don't hesitate to shoot us an email at admin@KitchenCraftKing.com
Are there any questions that aren't answered here?
If there are any questions you have that we haven't covered here in the frequently asked questions contacting us is a stress free, simple process with fast response times! So go ahead and use the contact form on the contact page and before you know it any questions/thoughts you may have will be sufficiently answered!
We look forward to hearing from you and establishing a positive relationship!